I. New Zealand Deliveries
All orders within New Zealand are sent by tracked courier service via NZ Post of NZ Couriers. Orders cannot be delivered to PO Boxes, Parcelpods, Private Bags, or non-physical addresses. Manuka Royale reserves the right to alter the method of delivery without notice.
II. Authority to Leave
Some parcels may be sent with "signature required" and strongly recommend that someone is available to sign for your parcel. If no one is present at delivery, a "card to call" will be left by the courier to contact them to arrange re-delivery. An Authority to Leave (ATL) may be provided if no one is present to receive your delivery. If permission is given to leave the parcel without a signature, please note this in your order comments at checkout.
III. International Deliveries
We ship worldwide, with the NZ Post. Delivery times will vary based on local markets, but all shipments will be ideally delivered within 10-15 working days. Some countries can only be sent by International Air, often without tracking services and may require 20 working days. Orders cannot be delivered to PO Boxes.
IV. Import Duties & Taxes
For orders delivering outside of New Zealand, customers and import regulations vary between countries. Please check that the items ordered are not prohibited or restricted within your delivery country. We are not responsible for refund or replacement of any items or costs related to or resulting from the confiscation of any goods by customs or regulatory bodies.
V. Risk & Responsibility
Manuka Royale does not take responsibility for delays in delivery once parcels have been passed to the courier. We will do our best to assist with delivery issues when possible.
For shipping inquiries, please email firstname.lastname@example.org.